【美洲產品中心】OA流程效率調查問卷\n[AM Product Center] OA Process Efficiency Questionnaire
各位同事好！
Hello Colleagues!
為了更清晰的了解員工對于流程運營工作的需求，特開展此次調研，請各位在百忙中抽出時間完成這份問卷，感謝您的積極參與和客觀評價。
In order to have a clearer understanding of employees' needs for process operation, this survey is conducted. Please take time out of your busy schedule to complete this questionnaire. Thank you for your active participation and objective evaluation.
AM IT管理部
2025年8月
AM IT Mgmt.
Aug. 2025
1. 請?zhí)顚懩幕拘畔ⅲ?div>Please fill in your basic information：
姓名 Name： 部門 Dept.： 崗位 Position：
2. 現(xiàn)有流程的執(zhí)行效率能否滿足工作需求？
Can the execution efficiency of existing processes meet work needs?
完全能滿足，效率高 Fully satisfying and efficient 基本能滿足，但有提升空間 Basically satisfactory, but there is room for improvement 不能滿足，需要大幅改進 Not satisfactory, needs substantial improvement 完全不能滿足，嚴重阻礙工作 Totally unsatisfactory, seriously hindering work
3. 流程問題對您工作造成的最大困擾是什么？
What is the biggest trouble caused by process issues in your work?
工作效率低下，經(jīng)常加班 Low work efficiency and frequent overtime 錯誤率增加，需要反復修改 The error rate increases and requires repeated revisions 客戶（內/外部）滿意度下降 Decreased customer (internal/external) satisfaction 職業(yè)發(fā)展受限，無法高效產出成果 Limited career development and inability to produce results efficiently
4. 流程中是否存在冗余（多余）的步驟或環(huán)節(jié)？
Are there any redundant steps or links in the process?
幾乎沒有 Almost no 偶爾有 Occasionally 有一些 There are some 大量存在 Exist in large quantities
5. 您認為優(yōu)化流程的關鍵方向是什么？
What do you think are the key directions for optimizing the process?
簡化審批流程 Simplify the approval process 明確部門/崗位間的職責 Clarify responsibilities between departments/positions 提高信息系統(tǒng)對流程的支持（如自動化、數(shù)據(jù)共享等）Improve information system support for processes (such as automation, data sharing, etc.) 加強培訓，確保全員理解流程 Strengthen training to ensure that all employees understand the process 定期評估和更新流程 Regularly evaluate and update processes 其他 Other
6. 從以下分類流程中選出有待改進的流程Select the process to be improved from the following categories
7. 對于上一題中選中的流程，請具體說明原因Please explain the reasons for the process you selected in the previous question
8. 您在執(zhí)行流程過程中，遇到過哪些主要問題？
What are the main problems you encountered during the implementation process?
部門間職責不明確，導致推諉扯皮 Unclear responsibilities between departments lead to buck-passing and wrangling 審批環(huán)節(jié)繁瑣、耗時久 The approval process is cumbersome and time-consuming 缺乏統(tǒng)一的操作標準，不同人執(zhí)行有差異 Lack of unified operating standards, different people perform differently 信息傳遞不流暢，易出錯 Information transmission is not smooth and prone to errors 流程與實際業(yè)務不匹配 The process does not match the actual business 其他 Other
9. 對于流程優(yōu)化，您還有哪些具體的建議或想法？
Do you have any other specific suggestions or ideas for process optimization?
10. 以上需求/問題是否需流程部門跟進處理？Whether the above issues need to be followed up by the process department？
是 Yes 否 No