嶺居創(chuàng)享公寓-中酒店顧客滿意度調(diào)查 Customer Satisfaction Survey about your experience at LN Residence By China Hotel

尊敬的貴賓:
感謝您選擇入住嶺居創(chuàng)享公寓-中酒店，您的反饋對(duì)我們非常重要，誠摯邀請(qǐng)您通過一個(gè)簡短的問卷調(diào)查來分享您的反饋。感謝您抽出寶貴時(shí)間與我們分享您的下榻經(jīng)歷！
Dear valued guest,
Thank you for choosing LN Residence By China Hotel, Guangzhou, your feedback is extremely important to us. We invite you to share your feedback with us through a brief survey. Thank you for taking the time to tell us about your stay!   
1. 總體而言，您如何評(píng)價(jià)您此次入?。?
Overall, how would you rate your stay?
2. 在您入住期間，我們的員工是否提供了符合您預(yù)期的服務(wù)？
During your stay, did any of our staff members provide exceptional service that accord with your expectations?
3. 如果您再次來到本地，選擇入住我們的酒店的可能性有多大？
How likely would you be to return to our hotel if you were visiting the area again?
4. 了解您的體驗(yàn)對(duì)我們而言很重要，請(qǐng)告知本次入住的各方面情況。
Learning about your experience is important to us. Please tell us all about this stay.
5. 總體而言，您如何評(píng)價(jià)酒店的登記入住體驗(yàn)？
Overall, how would you rate your CHECK-IN EXPERIENCE?
6. 總體而言，您如何評(píng)價(jià)酒店的設(shè)施（外部和內(nèi)部）？
Overall, how would you rate the HOTEL PROPERTY (Exterior and Interior)?
7. 仍然從總體上考慮酒店設(shè)施，您對(duì)酒店的以下方面如何評(píng)價(jià)？
Thinking still about the hotel property overall, how would you rate on the following aspects?
  • 差Pool 1
  • 2
  • 3
  • 4
  • 5 極好Excellent
時(shí)尚新潮的設(shè)計(jì)/裝潢 Stylish and up-to-date design/décor
酒店的維護(hù)和保養(yǎng) Maintenance and upkeep of hotel
公共區(qū)域/空間的設(shè)計(jì) Design of the public area/spaces
8. 總體而言，您如何評(píng)價(jià)酒店工作人員的服務(wù)？
Overall, how would you rate the STAFF SERVICE?
9. 作為嶺客匯會(huì)員，您如何評(píng)價(jià)工作人員向您提供的會(huì)員尊享服務(wù)？
How would you rate the staff in terms of making you feel appreciated as a LN Club Member?
10. 總體而言，您如何評(píng)價(jià)酒店的客房？
Overall, how would you rate your GUEST ROOM?
11. 仍然從您的客房上考慮，您如何評(píng)價(jià)酒店的以下方面？
Thinking still about your guest room, how would you rate on the following aspects?
  • 差Pool 1
  • 2
  • 3
  • 4
  • 5 極好Excellent
客房/套房衛(wèi)生狀況 Guest room/suite cleanliness
衛(wèi)生間總體情況 Bathroom overall
床的舒適度 Comfort of Bed
12. 我們想了解影響您對(duì)客房/套房評(píng)價(jià)的因素。 請(qǐng)說明您如此評(píng)價(jià)客房/套房評(píng)價(jià)的原因，并盡可能具體說明。
We would like to learn what influenced your rating of the guest room/suite. Please describe why you rated the guest room/suite the way you did and be as specific as possible.
13. 您在入住期間使用過以下哪些設(shè)施或服務(wù)？
Which of the following amenities or services did you use during your stay?（Multiple Choice）
考慮一下您在酒店體驗(yàn)的設(shè)施和服務(wù)，請(qǐng)對(duì)以下項(xiàng)目評(píng)價(jià)：
Thinking about the amenities and services you experienced, please rate the following:
14. 互聯(lián)網(wǎng)速度和性能 Internet speed and performance
15. 酒店餐飲 Food and beverage at this hotel
16. 健身中心  Fitness Center
17. 溫泉產(chǎn)品和服務(wù) Hot Spring Products and Services
18. 其他 Other
19. 請(qǐng)列出您在本次入住期間光顧的餐廳。
Please indicate the restaurant(s) you experienced during this stay. （Multiple Choice）
考慮一下您在酒店的餐飲體驗(yàn)，請(qǐng)對(duì)以下項(xiàng)目評(píng)價(jià)：
Thinking about your overall food and beverage experience, please rate the following:
20. 全日制餐廳 All day dining Restaurant
  • 差Pool 1
  • 2
  • 3
  • 4
  • 5 極好Excellent
服務(wù)員或調(diào)酒師的服務(wù) Service from the server(s) or bartender(s)
食物品質(zhì) Quality of the Food
21. 中餐廳 Chinese Restaurant
  • 差Pool 1
  • 2
  • 3
  • 4
  • 5 極好Excellent
服務(wù)員或調(diào)酒師的服務(wù) Service from the server(s) or bartender(s)
食物品質(zhì) Quality of the Food
22. 風(fēng)味餐廳 Specialty Restaurant
  • 差Pool 1
  • 2
  • 3
  • 4
  • 5 極好Excellent
服務(wù)員或調(diào)酒師的服務(wù) Service from the server(s) or bartender(s)
食物品質(zhì) Quality of the Food
23. 大堂吧 Lobby Lounge
  • 差Pool 1
  • 2
  • 3
  • 4
  • 5 極好Excellent
服務(wù)員或調(diào)酒師的服務(wù) Service from the server(s) or bartender(s)
食物品質(zhì) Quality of the Food
24. 酒吧 Bar
  • 差Pool 1
  • 2
  • 3
  • 4
  • 5 極好Excellent
服務(wù)員或調(diào)酒師的服務(wù) Service from the server(s) or bartender(s)
食物品質(zhì) Quality of the Food
25. 客房內(nèi)用餐（例如：客房送餐服務(wù)）In-Room Dining
  • 差Pool 1
  • 2
  • 3
  • 4
  • 5 極好Excellent
服務(wù)員或調(diào)酒師的服務(wù) Service from the server(s) or bartender(s)
食物品質(zhì) Quality of the Food
26. 其他 Other
  • 差Pool 1
  • 2
  • 3
  • 4
  • 5 極好Excellent
服務(wù)員或調(diào)酒師的服務(wù) Service from the server(s) or bartender(s)
食物品質(zhì) Quality of the Food
27. 總體而言，您如何評(píng)價(jià)酒店的離店體驗(yàn)？
Overall, how would you rate the DEPARTURE EXPERIENCE?
28. 您在入住期間是否遇到過任何問題？
Did you experience any problems during your stay?
29. 我們迫切希望了解您所遇到的問題，以便采取相應(yīng)的改進(jìn)措施。請(qǐng)向我們提供您所遇問題的詳細(xì)信息。
We are passionate about understanding your problem(s) so we can make improvements. Please provide detail about the problem(s) you experienced.
30. 您選擇我們酒店的主要原因是
What was the primary reason for choosing our hotel? （Multiple Choice）
31. 出行類型
What was the purpose of your trip?
衷心感謝您的參與和反饋。
We appreciate your participation and feedback.
客戶體驗(yàn)管理 復(fù)制此問卷